At www.customiy.com, we take pride in offering custom-made products through our Print on Demand model. Each item is created specifically for you after you place an order, making it unique and tailored to your preferences. As a result, we do not accept returns or exchanges for any non-defective items so there’s no return policy.
In the rare event that you receive a product with some problems, please reach out to our customer support team within 5 days of receiving your order. We will gladly offer you a solution timely and proper.
Please ensure to review and double-check the size guide before placing your order to avoid size-related issues. If you provide incorrect size information during the order process, we cannot be held responsible for the resulting product.
For any inquiries regarding faulty items, incorrect sizes, cancellations, or order modifications, please contact our customer support team at [email protected]. We are committed to ensuring your satisfaction and will be glad to assist you.
Thank you for understanding our policy and for choosing www.customiy.com. We look forward to providing you with high-quality, custom-made products that reflect your unique style and preferences.
Contact us at [email protected] for questions related to refunds and returns.