FAQs
If you still need help, contact us at our support page and we will get back to you within 24 hours.
Ordering
How can I place an order?
Choose a blanket, pick a size and open the personalizer. Fill in every element, then click the preview button to make sure there are no typos or wrong choices. Enter your name, email and shipping address at checkout, then place the order. This store is paid by cash on delivery.
Can I see a preview of my order?
Yes. Once the personalizer has your design, scroll to the bottom of the product page and use the preview button to check the layout before adding the blanket to the cart.
How do I use my discount code?
If the discount code has not been applied automatically, enter it in the coupon field on the cart page.
Why has my discount code not been applied?
Some offers expire, so make sure the code is still valid by the time you order. If all is correct but the code still does not work, contact us at our support page with the code and a screenshot.
What should I do if I forgot to enter my discount code?
Contact us at our support page with the code stated clearly, and we will look into it promptly.
Can I use multiple discount codes on a single order?
Discount codes do not stack. If you already use a 10% discount, another coupon cannot be applied to the same order.
Why have I not received an order confirmation?
If the order was placed successfully you should receive an automated confirmation email. Check your Spam/Junk folder. If it is still missing, contact us so we can investigate.
Changes
How can I cancel my order?
You have 03 hours after placing an order to cancel it. Include your order ID and a reason for cancellation, and contact us at our support page. After this timeframe the order is locked for processing and no information, including product or shipping address details, can be modified or cancelled.
How can I modify my order?
You have 03 hours after placing an order to modify it. Request a change of size, artwork or text and provide your order ID with detailed information. We cannot change an order once it has entered production.
How can I change my shipping address?
Contact us as soon as possible so we can request an address change with our fulfilment centre. The shipping address can be changed within 12 hours of placing the order.
Shipping and tracking
When will I get the tracking number?
The tracking number is sent by email as soon as the order is ready to ship. If the tracking shows no new updates for 14 days, contact us at our support page.
When will my order process and ship?
Orders are processed once confirmed. Processing time is shown on each product page, and our Shipping Info page lists the time frames. You receive a shipment confirmation with the tracking number when the order leaves our warehouse.
Do you provide expedited shipping?
We only offer standard shipping at the moment. See the Shipping Info page for time frames.
How much does shipping cost within the US?
Shipping is $4.99 per blanket. Orders of $75 or more ship free, and two or more blankets also earn 10% off with the code 10OFF. We deliver within the United States only.
Why has the tracking status shown no updates?
Tracking can stall during holiday rush, carrier delays, weather conditions, or because packages are not scanned at intermediary stops. If the lack of updates drags on for more than two weeks, contact us and we will look into it.
The tracking site says delivered but I have not received the order.
Wait one more business day, as the package could have been marked delivered by mistake. Check with your local post office, neighbours and family members. If it still does not show up after several days, contact us at our support page.
I am missing items from my order.
Items are sometimes split-shipped because they are made in different facilities, and you should be notified by email. If the emails say everything was delivered and items are still missing, contact us.
Returns and refunds
How do I return an order?
All items are made after you place the order, so we cannot accept returns for a change of mind upon receipt. We do stand behind our products and offer reprints when products are defective, wrong or damaged. Lodge a claim with well-focused photos and we review it immediately. See Return & Refund.
What should I do if I receive a faulty product?
Lodge a claim with well-focused photos of the shipping label and the product itself at our support page and we will review it immediately.
When will I receive my replacement?
Production time for a replacement matches the original item. If it has been a while and the reprint has not arrived, contact us and we will check.
When will I receive my refund?
A refund usually takes up to 10 business days to reflect on your bank account from the date it is issued. If it has been longer, contact us or your bank.
Payment
What payment methods do you support?
Cash on delivery is the only payment method at the moment. You pay the courier when the blanket arrives.
Is my card charged as soon as I order?
No card payment is taken on this store. Your order is paid in cash when it is delivered.
Product
Where are your products from?
We work with suppliers in several regions. Every blanket is printed and sewn to the same specification and quality standard.
How do I keep the blanket in good condition?
Care instructions are listed in each product description. If something is missing or unclear, contact us at our support page.
How can I leave a review?
We email you after delivery asking for feedback. You can also open the product page and use the review form there.