Return & Refund

Thank you for shopping at our store. The following terms apply to any products you purchased from us.

Cancellation policy

Orders are confirmed for printing 03 hours after they are placed to ensure the fastest fulfilment. Your order is only eligible to be cancelled and modified within 03 hours of placing the order. After that time the order is locked for processing and can no longer be cancelled or modified.

Refund policy

Our goal is to keep customers coming back, not products. We believe a replacement or refund can best resolve any issue you may have, so there is no need to physically return the item to us. You are welcome to keep the original item at your discretion.

If for any reason you are not satisfied with your order, contact our customer support within 30 days of product delivery. If your report exceeds this period we may not be able to offer our warranty. Please unpackage the order immediately upon receipt and contact us.

Claim procedure

Take a photo of the item. We require graphic proof to resolve claims, so attach at least one well-focused photo of the defective item. Claims without proof are not reviewed.
Contact us at our support page. Submit your photos and state clearly whether you wish for a remake or a refund. This avoids back-and-forth emails.
Wait for our support team. We get back to you within 24-48 hours.

Remake timeline

Once our support agent confirms a remake is eligible for your claim, follow the delivery timeframe they provide. As soon as the remake ships, you receive the shipment update by email. That is the only update we send about that remake, so please follow it closely.

Refund timeline

Once we issue your refund, the amount is processed to the original payment method you chose. It takes 7-10 business days for the amount to reflect on your bank account. If the amount does not return after this period, contact your issuing bank for more information.